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Privacy

Privacy Policy

MuDiscovery Online maintains this Privacy Statement (“Statement”) that summarizes our policies and processes for protecting the all information gathered from customers, prospective customers, and visitors to our website(s) or who download and/or use MuDiscovery products and services that can be used to directly or indirectly identify an individual (“Personal Data”), and when and how Personal Data is collected, used, and safeguarded. This Statement also explains how anyone can review, update, correct, or delete Personal Data and specify what information, if any, they would like to receive from MuDiscovery on an on-going basis.

MuDiscovery is committed to ensuring your privacy and protecting the security of your personal information. This Policy covers the public MuDiscovery website located at http://MuDiscovery.com (the "Website") and all online forms on the Website used to collect Personal Data. Please note that this Statement applies only to sites maintained by MuDiscovery or its affiliates, and not third-party sites, whether linked to or from the Website. Moreover, this Policy does not only apply to information collected by MuDiscovery offline. In addition, this Policy does not apply to other entities that we do not own or control or persons that are not our employees, agents or within our control. Any information stored by MuDiscovery is treated as confidential, and all information are stored securely and are accessed only by authorized personnel. MuDiscovery maintains and implements appropriate technical, security and organizational measures to protect Personal Data against unauthorized or unlawful processing, and against accidental theft or disclosure.By using the Website, you are agreeing to the terms and conditions of this Statement and that your use of the Website, including, downloads/use of any of MuDiscovery’s products and services, is subject to MuDiscovery’s Terms of Service. If you do not agree with any terms or conditions described in this Statement or the Terms of Service, please exit from the Website.

Collecting Personal Information

You can access our Website without providing us with any personal information. However, MuDiscovery may collect personal information in various locations on our Website as more particularly described below. Our primary goal in collecting the information described below is to provide you, the user, with a customized experience on our Website and to deliver better service, products, and more relevant content to our customers, prospective customers, and visitors.

Personal Data We Collect

Personal information may be collected from you during (a) the registration process, (b) promotional campaigns, (c) customer support and technical service requests, and/or (d) ordering of products and other services from the Website or from third party service providers. This information may include your name, address, phone number, e-mail address, birth date, occupation, gender, account ID, passwords, and/or payment and billing information. We ask that you provide only your own personal information, not personal information concerning anyone else. Personal information may be collected by MuDiscovery and/or business partners such as co-sponsors.

Cookies

We use "Cookies", which are text files that are stored on your computer for operation purposes, and to collect data to analyze user patterns in order to improve the browsing experience of our website. Cookies are only read by the server that placed them, and are unable to execute any code or virus. Control and access of information from first party Cookies will not be shared with any other parties. Only non-personal information is stored and collected on an aggregated and anonymous basis from Cookies, and the use will be limited to one of below cases from our websites: 1. To remember your settings and actions so that some of the entry fields or selections from our website can be automatically completed for your convenience. 2. To gather anonymous statistics to analyze which videos were watched and/or which banner was clicked etc. to make our site more useful and interesting to our users. 3. For website operation related purposes such as login authentication. The types of Cookies used in our website are: 1. Session Cookies are used for login authentication purposes and will be automatically deleted from your hard drive after closing your browser. 2. Persistent Cookies are used to remember your settings for predefined duration and will be automatically deleted from your hard drive upon expiry. There may be third party server networks to serve advertisements within or in connection with our websites. Third party companies can send their own cookies to your hard drive since your web browser must request such advertising banners from the third-party network servers. However, we would only authorize third party servers to employ anonymous cookies for anonymous targeting. We would not permit a third-party server to collect information about you. If you want to prevent a third-party server and/or third-party service provider from sending and reading cookies on your computer, you must visit each third-party website and opt out. You may prevent the use of cookies by changing the related setting of your browser software. In this case, please note that some features (such as billing) of the Site may not function properly or may be slower. If you wish to prevent cookies from being installed or would like to delete individual cookies, please refer to the documentation of the browser software that you use.

Log Files

Like most Internet services, we may also use log files on the server side. The data held in log files includes your IP (Internet Protocol) address, browser type, e-mail application, Internet service provider, referring/exit Web pages, computer platform type, date/time stamp, and user activity (e.g., feature usage, user rankings, game statistics). MuDiscovery uses server log data to analyze trends and administer the services offered through the Website; however, IP addresses are not tied to any personally identifiable information. Furthermore, we do not use Personal Data to make any automatic decision based on profiling that could affect your legal situation. The software enabling the Website has associated log and temporary files that are stored on MuDiscovery’s servers. These files store your account information, preference settings, system notifications as well as other data necessary to enable you to participate on the Website. Your information may also exist within regularly performed server backups. The foregoing information is collected on an aggregated and anonymous basis.

Monitoring / Public Information

When any game is updated or “patched”, our patch routine may check your computer to see that you have the most recent version of game-specific files; when you communicate within any game or any other communication feature within the game (e.g., live chat, instant message services and the like), even ”privately” to another person, you do so with the understanding that those communications go through our servers, can be monitored by us, you have no expectation of privacy in any of those communications and, accordingly, you expressly consent to monitoring of communications that you send and receive. You may also choose to disclose personal information in our discord server, facebook group, facebook fanpage comments, and other public forums made available through the Website. Personal information you disclose in such public forums is public information, and there is no expectation of privacy or confidentiality. Please refer to the Terms of Service for additional information relating to the disclosure of personal information on public forums.

Use of Personal Information

Unless otherwise described elsewhere in this Statement, we will not disclose any personal information collected from customers, prospective customers, or visitors.

Used by MuDiscovery

We use the information you provide so that we may better understand the needs of our customers, prospective customers, and visitors. Specifically, we use your personal information for many purposes, including: 1. to allow you to register to use our products and services; 2. to ensure the continued smooth operation of our service; 3. to analyze user characteristics and usage patterns in order to better understand how our products and service are used and market them more effectively; 4. to communicate with you concerning your account or to send you newsletters, surveys, contest and sweepstake announcements, and information about our service or product offerings or the offerings of our business partners; 5. to prevent or investigate actual or suspected fraud, hacking, infringement, or other misconduct involving our products and services, or this Website; 6. to respond to inquiries, troubleshoot problems, investigate incidents, and handle complaints; and 7. to develop new products and services.

Sharing with Business Partners

We generally do not sell or trade any personal information about our customers, prospects, or visitors to any third parties. We may share, however, aggregated demographic information with our business partners and advertisers. This is not linked to any personal information that can identify any individual person. We may also periodically engage in co-marketing activities, where we work with a complementary solution provider to launch a joint marketing program. In these situations, we will only send information to you on behalf of the other; we do not provide your personal information to such partner. We may also enter into business partnerships with other parties to provide specific services. If a user signs up for these services or responds to a particular marketing offer, we may share personal information such as your name or other contact information that is necessary for our business partner to provide these services or get in contact with you. Finally, in the unlikely event MuDiscovery combines with another company in the future through a corporate merger, sale, acquisition, liquidation or other similar process, your personal information may be transferred with the business or a part of it, or may be sold as an asset of the business. In such cases, your Personal Data will be used for the same purpose and will be protected at least the same level as we do in this Statement through adequate security measures.

Storage of Personal Information and Security

We take reasonable precaution to protect the personal information we collect from customers, prospective customers, and visitors. When users submit personal information via the Website, the information is housed in a secure in-house database. To prevent unauthorized access, loss, or misuse, maintain data accuracy, and ensure the appropriate use of information, we have put in place physical, electronic, and managerial procedures to safeguard and secure the personal information we maintain. MuDiscovery uses industry-standard technology, such as firewalls, in an effort to protect the confidentiality of your personal information. More over, we encrypt your transmission of sensitive information to us (e.g., account passwords and payment-related identifiable information) via SSL (secured socket layer) protocol in the interest of heightened privacy protection and information integrity. In addition, only employees who need the information to perform their duties are granted access to personally identifiable information. The unauthorized access or use of such information by an employee is prohibited and constitutes grounds for disciplinary action. Additionally, our information management systems are configured in such a way as to block or inhibit employees from accessing information that they have no authority to access. Furthermore, our trusted vendors and business partners are responsible for processing or handling some of the information that we receive. These vendors and business partners are not authorized to use such information for purposes beyond those specified by us and are required to preserve the confidentiality with which we treat such information. However, while we strive to protect your personal information, you should know that information sent over the Internet, whether by e-mail or by using one of our online forms, is not necessarily secure against interception. Therefore, we cannot be responsible for such interception and cannot guarantee the security of such information.

Access, Update, Correct or Delete Personal Information

You have a right to request access to any personal information that MuDiscovery holds in relation to you. You may also review, update, correct or delete your personal information collected by the Website. You may also correct factual inaccuracies. Certain types of personal information that is necessary to check eligibility, such as birth date or age, cannot be deleted, but may be modified with sufficient verification of the new information. Note that we reserve the right to terminate or delete any registration or promotional entry if we believe the personal information submitted was knowingly false or fraudulent. You may at any time access and edit, update or delete your general account information by logging into the Website and accessing your account profiles page. You may also access, review, update, correct, delete, or object/limit use of Personal Data by sending an email to [email protected] To have access to your personal information, you must provide proof of identification such as full name, address, user ID, and/or information about your recent activity on the Website. We reserve the right to deny access to any user if we believe there is a question about your identity. And if the burden or expense of providing access to your personal information is disproportionate to the risks to your privacy, or if the legitimate rights of others would be violated, we may decide not to provide access to such information. Moreover, we may still retain your information in our files to resolve disputes, enforce the Terms of Service, and for technical and legal requirements and constraints related to the Website. However, we will not use such personal information for any other purpose.

Retention and Deletion

MuDiscovery will not retain Personal Data longer than is necessary to fulfill the purposes for which it was collected or as required by applicable laws/regulations. Also, when your account is terminated, deleted, or expired, all Personal Data will be deleted, unless required by applicable law to retain such Personal Data.

Legal Disclaimer

We may disclose personal information when required by law, regulation, court order, or in response to a subpoena or litigation discovery request.

Notification of Changes

If we decide to change our Statement, we will post those changes on our Statement page so you are aware of what personal information we collect from customers, prospective customers, and visitors to our Website, and when and how such information is collected, used and safeguarded. If at any time we decide to use personal information in a manner different from that stated at the time it was collected, we will take commercially reasonable measures to obtain e-mail consent from you. You will have always have a choice as to whether or not we use your personal information in this different manner.

Links to Third Party Websites

Please be advised that the Website may contain certain hyperlinks to other websites. Although these websites may have privacy statements, all of these websites and their privacy statements are independent of our Website and this Statement. We are not responsible for compliance with other websites’ privacy statements or data collection practices. You should review these privacy statements carefully before providing personal information to these websites.

Data Obtained from Minors

MuDiscovery does not intentionally process any Personal Data of persons under 18 years of age.

If you do not agree with all of these Terms and Conditions, then you are prohibited from using the Site and Services and you must discontinue use immediately

Contact Us

If you have any questions, complaints, or comments regarding this Statement, or have other questions or suggestions about our Website, please contact us via email at

[email protected]

Terms of Service

  • Legal Agreement:

    Your use of the Site is subject at all times to these Terms of Service and our Privacy Policy. Any content, including but not limited to, user identities created on the Site or submitted to the Service is governed by these Terms. This includes, but is not limited to, proper in-game and out of game conduct. This Agreement is in addition to, and does in no way replace or supplant, the End User License Agreement (the "EULA") that accompanied the MuDiscovery software and to which the MuDiscovery software is subject. You also may be subject to additional terms and conditions that may apply when you use or purchase certain other MuDiscovery services, affiliate services, third-party content or software.

    Mf all ages may view the Site, only those 13 or older can use the Site and related games and services. We will not knowingly accept any applications or other submissions from anyone under the age of 13. If we learn that anyone under the age of 13 is attempting to make an application or place an order, we will terminate the transaction if it is feasible to do so and subsequently delete any personal information sent to us. Also, we do not knowingly accept, collect, maintain or use personal information regarding children under the age of 13 on this Site.

    If a parent or legal guardian of a child discovers that their child under the age of 13 has provided us with personally identifiable information and would like MuDiscovery to stop collecting such information, or have the child's personal information deleted from our database records, they should contact us at [email protected] We will review, update, or remove the child's information as requested within reasonable time.

    If you are over the age of 13, but still considered a minor under the law of the relevant state, we ask that you review these Terms as well as our Privacy Policy with your parent(s) or legal guardian(s) to ensure they understand and agree to them. We strongly encourage parents or legal guardians to be positive and active role models to their children and spend time together online with their children, familiarizing themselves with the Service and overseeing any communication between their children and any other Internet users. It is highly suggested that parents or legal guardians educate their children about online conduct, specifically including but not limited to, never revealing, distributing, or otherwise communicating their personal identifying information such as real names, images, addresses, or phone numbers without parental or guardian permission when using the Internet.

    MuDiscovery is an ever-evolving community comprised of many different participants with different experiences and backgrounds. While we may choose to monitor and take action upon inappropriate player conduct, chat or links to the Service, it is possible that at any time there may be language or other material accessible on or through the Service that may be inappropriate for children or offensive to some users of any age. This agreement outlines rules of conduct for players accessing the Service. We cannot ensure that all players will adhere to these terms and not provide content or access to content that parents or guardians may find inappropriate or that any user may find objectionable. MuDiscovery does not pre-screen the content, the materials or the communications transmitted by each player. As such, it is highly encouraged that parents provide guidance to users under the age of majority and exercise their parental responsibility in restricting access of their children to such content.

  • User Identity/Account Creation:

    When creating a user identity ("User ID", "account") by completing and submitting the MuDiscovery registration form, you represent that you have reviewed, understand, and are in full compliance with the Terms. You must also provide truthful and accurate information in the registration process and be who you claim to be. If you are a minor, your parent(s) or guardian(s) must preside over your registration process and/or complete the registration process for you, in which case they will take full responsibility for all obligations under this Agreement and are completely liable for all activities conducted through the Account by you or any other party, whether authorized by the registered user or not.

    During the registration process, you must select login information ("Login Information") comprised of a unique login name ("User ID," "account name") and a secure password ("password").

    As creator of your User ID, you are completely responsible for your identity and MuDiscovery will not tolerate offensive, obscene, or otherwise inappropriate user identities. If a User ID violates any part of these Terms, determined at the sole and absolute discretion of MuDiscovery Support Staff, we may immediately, temporarily, or permanently ban such User ID from the Site or Service, with or without notice or prior warning.

  • Account Security:

    You, as the registered user of an account, are ultimately and completely responsible for maintaining confidentiality of your login information and computer system used to access the Site or Service. Further, you are solely responsible and liable for any and all uses of your Login Information, whether authorized by you or not. You may not directly or indirectly reveal your password to anyone for any reason at any time or allow anyone else to access the account. Sharing, trading, swapping, selling, buying, bartering, or otherwise distributing accounts or account/Login Information is strictly prohibited and subject to disciplinary action up to and possibly including service termination at the sole and absolute discretion of our support staff. MuDiscovery will NEVER ask for your account password and you should NEVER reveal it, EVER; even when contacting us about an account issue.

    When creating a User ID, you agree to indemnify and hold MuDiscovery and its affiliates harmless for any improper use of such identity including, but not limited to, improper or illegal use by someone to whom you have revealed your password in any way. MuDiscovery is not responsible for any misuse of your User ID, whether such misuse is by you or by third parties. When interacting in any online community we strongly recommend that all players think before they click and engage in safe internet practices at all times.

    If you discover that the confidentiality of your account Login Information may have been compromise, you are required to immediately and truthfully report this to MuDiscovery as soon as possible by emailing or submitting a request for help through the MuDiscovery Helpdesk. We will coordinate with proper investigating authorities to hold individuals perpetrating online crimes accountable for their actions, including those who submit fraudulent or false reports.

  • Disciplinary Action and User ID Termination:

    MuDiscovery can and does issue warnings and temporary suspensions and permanent terminations of user identities for user violations. We retain the sole discretion as to when and how to impose warnings, penalties and/or disciplinary actions. The severity of a violation and number of occurrences factor into the decisions, but they are not the only measures used. User identities may be banned, both temporarily and permanently, without prior warning.

    To avoid any doubt, you acknowledge that MuDiscovery has sole discretion with respect to penalties and disciplinary actions even if there is a credit remaining on your account.

    If you feel you or your User ID has been unfairly warned or disciplined, please submit a request for help at the MuDiscovery Helpdesk or send an email with pertinent detail to [email protected] All submitted account action disputes will be carefully reviewed yet MuDiscovery will only take action with valid claims in its determination.

  • Payment Gateways:

    MuDiscovery strives to provide free quality games via the Site and Service. Users are not required to purchase in-game items to fully enjoy the Service, however, Users may charge Virtual Money to their accounts using PayPall to acquire those charged Items. Before using either payment gateway, MuDiscovery recommends you to review their Terms of Service carefully and be sure you agree to their terms separate from this ToS. When you present payment gateway information to MuDiscovery, you represent to MuDiscovery that you are the authorized user of such payment gateway account being used to acquire Digital Goods WCoins. MuDiscovery is not affiliated with PayPall. If any payment is reversed, cancelled or charged back,there are no refunds under any circumstances and your Account with us may be immediately suspended without notice or further be terminated if found fraud.

  • Abuse of Exploits/Bugs:

    Making use or abusing of any existing/known exploits and/or bugs is completely forbidden.

  • Server Outages:

    There will be regular periods of server maintenance as well as spot maintenance, usually coinciding with a new game or new service. MuDiscovery will do its best to limit server down time to twenty four hours. However, MuDiscovery is not liable for any loss of usage or data experienced as a result of maintenance or other down times and you agree to hold MuDiscovery harmless for any such loss.

    MuDiscovery will not be responsible for a user's inability to access paid services during server maintenance.

    MuDiscovery shall not be liable for any delay or failure to perform resulting from causes outside the reasonable control of MuDiscovery, including without limitation any failure to perform hereunder due to unforeseen circumstances or cause beyond MuDiscovery's control such as acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation facilities, fuel, energy, labor or materials.

    Further, we cannot and do not promise or ensure that you will be able to access your Account whenever you want, and there may be extended periods of time when you cannot access your Account. You assume the entire risk as to the results and performance of the Software and the Game in connection with your hardware and software, and you assume the entire cost of all servicing, repair and/or correction of your hardware and software.

  • Third Party Sites:

    Clicking a hyperlink may direct you away from the Site. MuDiscovery does not endorse or control any third party linked sites, is not responsible for their content and has no association with the owners or operators of such sites. Also, other sites may have different terms of service and different privacy policies. MuDiscovery therefore strongly recommends that you inform yourself regarding the practices of third party websites.

  • Liability:

    Neither MuDiscovery nor its parent, subsidiaries, licensors or affiliates shall be liable in any way for damage or loss of any kind resulting from (a) the use of or inability to use the service including without limitation loss of goodwill, work stoppage, computer failure or malfunction; (b) the loss or damage to player characters, accounts, statistics, inventories, user profile information stored by associated games; or (c) interruptions of service including without limitation ISP disruptions, software or hardware failures or any other event which may result in a loss of data or disruption of service. In no event will MuDiscovery be liable to you or anyone else for any direct, indirect, incidental, special, exemplary or consequential damages.

  • Indemnification:

    You agree to indemnify and hold harmless MuDiscovery and its affiliates from and against any claim, loss, expense or damage resulting from or arising out of your failure to comply with these terms or any illegal action or inappropriate conduct by you in connection with your use of the Site or visits to the Site.

  • Service Update or Notice of Change:

    MuDiscovery reserves the right, at its sole and absolute discretion, to change, modify, add to, supplement or delete access policies, the availability of any feature of the Service, hours of availability, content, data, software or equipment needed to access the Service, effective with or without prior notice. However, material changes (as determined in MuDiscovery sole and absolute discretion) will be disclosed prior to or subsequent those changes.

    MuDiscovery will provide you with notification of any such changes to the Service through a server maintenance, announcement, or by email. If any future changes to this Agreement are unacceptable to you or cause you to no longer be in compliance with this Agreement, you must terminate, and immediately stop using, the Service and the Account. Your continued use of the Service following any revision to this Agreement constitutes your complete and irrevocable acceptance of any and all such changes. MuDiscovery may change, modify, suspend, or discontinue any aspect of the Service at any time. MuDiscovery may also impose limits on certain features or restrict your access to parts or all of the Service without notice or liability.

  • Additional Terms:

    Void Where Prohibited. No purchase necessary to play games. The operators of this website reserve the right suspend or terminate Player's access to the website at any time for any reason or no reason. Points have no cash value.

  • Closing:

    Thank you again for visiting MuDiscovery. We hope you enjoy your stay and take full advantage of the online community we are developing. Please remember that you are a guest at the Site and act with the same courtesy and respect you expect from other guests. MuDiscovery always reserves the right to refuse or terminate service.

  • Refund Policy

  • Payment Gateways:

    MuDiscovery strives to provide free quality games via the Site and Service. Users are not required to purchase in-game items to fully enjoy the Service, however, Users may charge Virtual Money to their accounts using PayPall / Card to acquire those charged Items. Before using either payment gateway, MuDiscovery recommends you to review their Terms of Service carefully and be sure you agree to their terms separate from this ToS. When you present payment gateway information to MuDiscovery, you represent to MuDiscovery that you are the authorized user of such payment gateway account being used to acquire Digital Goods Gold Coins / WCoins. MuDiscovery is not affiliated with PayPall. If any payment is reversed, cancelled or charged back,there are no refunds under any circumstances and your Account with us may be immediately suspended without notice or further be terminated if found fraud.